Recent Why SERVPRO Posts

Our Customers are important to us!

5/3/2020 (Permalink)

Here at SERVPRO of Alton, Edwardsville, & Granite City, there is no greater satisfaction than knowing that we made our customers happy and provided them with a quality, stress-free experience. In order for us to do a more effective job every time, your feedback is important to us! Good or bad, we want to hear from you so that we know what we are doing right, and what we can improve on.  

Feedback can be given many different ways. You may review us on Facebook, google plus, yelp, e-mailing us through our website or simply just picking up the phone and giving us a call! We want to know. 

Although you may have been referred to us during a water, fire or storm emergency, we offer a variety of services and we can be your go-to vendor for any future needs you may have for your Madison County home or business. It can be tough finding the right company to provide services in your home or business, so you always want to call a company you can trust. All of our employees are background screened prior to employment and on an annual basis. Our Staff is uniformed, highly trained, professional, and local to your community.  

So how did we do? If we have visited your home or business, give us a review us today! 

SERVPRO is here to help in this time of need

3/18/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards. 

Specialized Training 

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. 

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include: 

  • Kitchen/Food Areas 
  • Bathrooms 
  • Schools/Classrooms 
  • Offices 
  • Retail Spaces 
  • Water Fountains 
  • Shelving/Racks 
  • Sales Counters 
  • Carpets and Rugs 
  • Stair Handrails 
  • Elevator Cars 
  • Playground Equipment 
  • Fitness Equipment 

Specialized Products 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. 

Call Today for a Proactive Cleaning 

If your home or business needs deep cleaning services, or if you have any questions call SERVPRO of Alton, Edwardsville & Granite City at (618)797-1392.  

Sources: 

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html 

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html 

Don't worry about your contents. We will take care of them!

2/12/2019 (Permalink)

Did you know SERVPRO of Alton, Edwardsville & Granite City also takes care of your contents that have been affected during a fire, water or mold damage?

Our staff will carefully box and track every item taken from your home and stored in a designated area at our warehouse. Once we finish bringing your contents to our warehouse the cleaning and restoration process begins.

We have special cleaners for specific types of wood, glass, ceramic, etc. Our staff is trained on what can and can not be used on all different materials. Once cleaned we will repackage and place back in your designated storage area for you to pick up whenever is best for you. It is always better to restore than replace! Especially when it comes to sentimental items. You can put your trust in our staff into making your contents look the best we can.

We are available 24/7!

12/7/2018 (Permalink)

SERVPRO of Alton, Edwardsville & Granite City is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today -618-797-1392

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Alton, Edwardsville & Granite City has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Alton, Edwardsville & Granite City

SERVPRO of Alton, Edwardsville & Granite City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We love hearing from our customers

10/15/2018 (Permalink)

Receiving feedback from our customers during and after jobs are the best ways for us to know how we did and if there is anything we can improve on. We always encourage our customers to write their feedback at the end of every job. Reading the good reviews make our crews feel good about the work they do! We are out here working to help make every disaster you experience look "Like it never even happened." 

Below are a few reviews we received from happy customers:

"We were amazed at how quickly SERVPRO responded.  They worked overnight and another team showed up in the morning.  They were always extremely courteous, professional and helpful!  They took care and pride in making sure our possessions were well protected and took excellent care of them.  My favorite thing about the team is that they always had a smile on their faces.  They took pride in their work and it showed."  Barbara in Edwardsville, IL

"Everyone that showed up at my house was awesome and did great work.  Everyone listened to what I wanted done and offered different pieces of advice that was very helpful." Dwayne in Wood River, IL

"They exceeded any expectations we had.  Very satisfied." Cynthia in Glen Carbon, IL

For Immediate Service Call SERVPRO

9/19/2018 (Permalink)

SERVPRO of Alton, Edwardsville & Granite City provides 24-hour emergency service and is dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 618-797-1392

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration
  • Commercial Mold Damage Remediation
  • Commercial Cleaning Needs