Recent Posts

Your business can count on us!

11/8/2018 (Permalink)

Owning a business comes with a lot of responsibilities and can be stressful. You have to make sure everything is done right everyday so your doors can open in the morning. One thing you never want to think about or experience is a pipe break or a fire in your business. If your business has any kind of damage SERVPRO of Alton, Edwardsville & Granite City is the company to call! Our team understands how quickly work needs to be done so you can get back to business. We are available at any hour any day for you! We have a quick response and arrival time to all damages that are called in. You will be walked through the step by step process the crews will take and be updated with any changes or reports. SERVPRO is Here to Help!

Call us anytime at 618-797-1392.

To make your fire or water damage look “Like it never even happened.”

Flooded home due to pipe burst

10/24/2018 (Permalink)

Water Damage Flooded home due to pipe burst Ceiling starting to fall from the water leaking

This family came home from vacation to find their home flooded. The pipe for their kitchen sink busted and water was flowing for roughly 2-5 days. Serious damaged occurred to this newly built home. The upstairs flooring started buckling and the basement ceiling drywall had fallen.

When we arrived on site the CSR did a walk through to determine what all needed done. The crew began extracting all the water and removing the carpet. Our next step was to remove the ceilings in the basement, all flooring, start drying out contents and setting equipment to prevent mold growth.

A disaster like this can be prevented by turning your water off when you leave for vacation. Many never think it will happen to them. But if it does you can always count on us to be there!

Give us a call at 618-797-1392 to make your disaster look "Like it never even happened."

We love hearing from our customers

10/15/2018 (Permalink)

Receiving feedback from our customers during and after jobs are the best ways for us to know how we did and if there is anything we can improve on. We always encourage our customers to write their feedback at the end of every job. Reading the good reviews make our crews feel good about the work they do! We are out here working to help make every disaster you experience look "Like it never even happened." 

Below are a few reviews we received from happy customers:

"We were amazed at how quickly SERVPRO responded.  They worked overnight and another team showed up in the morning.  They were always extremely courteous, professional and helpful!  They took care and pride in making sure our possessions were well protected and took excellent care of them.  My favorite thing about the team is that they always had a smile on their faces.  They took pride in their work and it showed."  Barbara in Edwardsville, IL

"Everyone that showed up at my house was awesome and did great work.  Everyone listened to what I wanted done and offered different pieces of advice that was very helpful." Dwayne in Wood River, IL

"They exceeded any expectations we had.  Very satisfied." Cynthia in Glen Carbon, IL

Your local soot and smoke cleanup company.

9/27/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Alton, Edwardsville & Granite City will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today –618-797-1392

For Immediate Service Call SERVPRO

9/19/2018 (Permalink)

SERVPRO of Alton, Edwardsville & Granite City provides 24-hour emergency service and is dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 618-797-1392

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration
  • Commercial Mold Damage Remediation
  • Commercial Cleaning Needs

Do you have a mold problem?

9/7/2018 (Permalink)

Mold Remediation Do you have a mold problem? Mold growing in a flooded basement.

Mold is something no one wants to deal with. Having mold in your home can cause health problems. It is something that needs to be taken care of right away and by professionals. Mold can grow just from the slightest amount of moisture and humidity. In this photo you can see mold was taking over this wall. It all began when the home owners hot water pipe started leaking. Our crew was called out and removed every area that was affected, cleaned and sanitized the home owner’s basement. Do you know what to do when you find mold? Do not touch or move anything that is affected by mold or try to clean it yourself. Our professional crews are trained to remove and clean after mold damages.

SERVPRO of Alton, Edwardsville & Granite City is available 24/7 for calls and services. Call us today at 618-797-1392.

Be prepared during a tornado

8/30/2018 (Permalink)

When a storm is rolling in it is always best to keep updated with the weather channel. Knowing what is going on and coming your way is a good way to prepare for any situation. Knowing the signs and how to stay safe are important. A tornado watch is when the weather is looking like a tornado could form. A tornado warning is when a funnel cloud has been spotted. Listed below will be some tips to use to get prepared and during a tornado.

  • Develop a tornado emergency plan with your family
  • Make sure everyone understands the sirens and the difference between watch and warning
  • Mark all utility shut off valves
  • Teach the proper way to take shelter and where the best location in your home is
  • Put together a first aid kit and food bin in your safe location

Being educated and prepared for a tornado will help keep everyone calm and focused during the storm! Remember SERVPRO is always here to help no matter what size disaster!

Pipe leak floods basement

8/9/2018 (Permalink)

SERVPRO of Alton, Edwardsville & Granite City received a call for a flooded basement and they were not sure what the cause was. Once our CSR arrived to the home he determined their was a pin size hole in the hot water pipe. The pipe had to have been leaking for a while. Almost the entire basement was wet. With the steam from the hot water mold started growing on the walls and contents. 

We were able to extract the water from the floor and remove all the damaged dry wall and contents. When you have a water leak in your home it is important to find the source quickly. Mold can grow fast and can be very harmful to you and your family.

SERVPRO is ready for any size water damage that occurs! Call us at 618-797-1392

To make your damage look "Like it never even happened."

Burnt attic from a lightening strike

7/26/2018 (Permalink)

Fire Damage Burnt attic from a lightening strike Burnt attic

A local house was struck by lightening during the last big storm we had. It struck the roof over the garage causing damage to their attic, as well as smoke and soot damage to their home. 

Our crews are out there cleaning contents, removing insulation and doing a demo on the majority of the upper level in the home. The homeowners were very lucky their entire house wasn't burnt. 

Lightening strikes and storm damages are not something you can prevent; but you can be prepared for them. Always have an emergency kit ready for a storm. Most of the time you will lose power. Be prepared by having the necessities for a power outage that could last days. 

If your home gets damaged during a storm give us a call 618-797-1392! We will work hard to make your home look "Like it never even happened."

Stay safe in this extreme heat!

7/5/2018 (Permalink)

Lately the weather has been very dry, hot and humid. We have been on a heat advisory as well. Extreme heat is when the temperature is above 90 degrees for two to three days. During extreme heat evaporation is slowed and the body works harder to maintain normal body temperature.

Using these tips will help keep you cool and safe during this horrible heat.

  • Wearing light and loose clothing will keep you cooler. Dark tight-fitting clothing will trap in the rays; keeping the heat in.
  • Drink more water! Try to stay away from caffeine and alcohol as well.
  • Avoid high-energy activities and get help when doing hard manual work outside
  • Keep your home cooler by covering all windows with drapes or shades, using weather-strips on all windows and doors, and using an attic fan if you have one.

Check often on your elderly, neighbors and pets. This heat can cause dehydration, heat exhaustion, and heat strokes. Staying hydrated and cool will less your chance from any heat illness.

SERVPRO wants everyone to continue to have a fun, cool and safe summer!!